Frequently Asked Questions

Everything you need to know about your AJAZZ gear and orders.

How long does shipping take for my order?

Standard shipping typically takes 7-15 business days depending on your location. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.

What is your return policy for defective electronics?

We offer a 30-day return policy for any products arriving with manufacturing defects. Please ensure the item is in its original packaging and contact our support team to initiate a return authorization.

Do AJAZZ products come with a warranty?

Yes, all our electronic peripherals come with a 12-month limited warranty that covers hardware malfunctions and technical issues under normal usage conditions.

Are your mechanical keyboards compatible with Mac and Windows?

Most AJAZZ keyboards are cross-platform compatible. Many models include a dedicated switch or key combination to toggle between Mac and Windows layouts for seamless integration.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

Where can I download the latest drivers for my device?

You can find all necessary drivers and software updates in the 'Downloads' section of our official website. Simply search for your specific model number to find the compatible firmware.