Returns & Exchanges

At AJAZZ, we stand behind the quality of our gaming peripherals and electronics with a 30-day satisfaction guarantee. If your gear doesn't meet your performance expectations, we offer a straightforward return and exchange process to get you back in the game.

1

Initiate a Request

Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the item in its original packaging, including all cables, keycap pullers, and manuals to ensure a full refund.

3

Ship the Item

Affix the provided shipping label and drop off the package at any authorized carrier location, keeping a copy of your tracking number.

4

Quality Inspection & Refund

Once our technicians verify the hardware's condition, your refund or replacement will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing